All sales are final, with one exception: you may request a full refund within 72 hours of purchase, provided that implementation and configuration work has not yet begun. After that window — or once implementation has started — all sales are final and non-refundable.
01 72-Hour Refund Window
Because our packages are digital software and hands-on implementation work, we offer a limited refund window rather than an open-ended guarantee. You are eligible for a full refund only if both of the following are true:
- Your request is received within 72 hours of the time of purchase; and
- No implementation, configuration, provisioning, or setup work has begun on your package.
To request a refund within this window, contact us at sherry.clinton@skagit-technologies.com or (206) 455-8697 and reference your purchase. Approved refunds are returned to the original payment method.
02 After the Window / Once Work Begins
After 72 hours from purchase, or as soon as implementation begins — whichever comes first — all sales are final and non-refundable. This includes, but is not limited to, situations where scoping has been completed, configuration has started, accounts or storefronts have been provisioned, or onboarding and training have commenced.
Implementation is considered to have begun once we have started any scoping, account provisioning, configuration, or setup activity tied to your package.
03 We Make It Right
Standing behind the work does not require a money-back guarantee. If a component we delivered does not function as described, we will repair, reconfigure, or re-deliver that component at no additional cost during your included support window. This is a service commitment to fix delivered work — it is not a refund or money-back guarantee, and it does not extend the 72-hour refund window described above.
To report a component that isn't working as described, reach us at sherry.clinton@skagit-technologies.com and we'll get it corrected.
04 What Is Not Refundable
- Work already performed, including scoping, configuration, and onboarding.
- Third-party fees, domains, or services purchased on your behalf.
- Change-of-mind requests made after implementation has begun.
- Requests based on business outcomes or results, which are never guaranteed.
05 How to Reach Us
Questions about this policy, or a refund request within the 72-hour window, can be directed to:
- Email: sherry.clinton@skagit-technologies.com
- Phone: (206) 455-8697
- Mail: 46297 Baker Loop RD, Concrete, WA 98237